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Alpine Interim provides strategic consultancy and resourcing capability with a focus on skills transfer, cost reduction and improving service levels to clients and their stakeholders.

In particular, Alpine Interim provides expertise into the Public Sector through The Buying Solutions Interim Management Framework, which covers the following areas:

- Board/Executive Placements
- Central and Civil Government
- Defence
- Health
- Local Authorities & Education

Latest Assignments

CRM Business Analyst

Job type: Interim
Location: Essex
Salary: market rates

Local authority is seeking an interim CRM Business Analyst to work on the implementation of the client's new CRM system.

This position works with a multitude of different teams including Customer Services, Service Divisions and Implementation Consultants throughout the project lifecycle from strategic definition and proposal through scoping, requirements gathering, development, and implementation, user acceptance testing, and establishing and documenting business processes where needed

The position reports to the CRM Project Manager.

Defines strategy & objectives, scope and CRM business requirements in conjunction in Heads of Service and service areas.
Leads on success definition of the CRM Project criteria for the project.
Develops and tracks project action items and issues.
Identifies and communicates risks and responses to mitigate project risk.
Leads the internal CRM test team to develop appropriate testing plans to ensure user acceptance, data quality, and system integrity.

CRM Implementation

Leads in the development of the CRM software requirements;
Leads on the evaluation the appropriate IT environment for the CRM applications software and associated middleware, sms and any other required technology.
Reviews and edits requirements, specifications, business processes and recommendations related to the proposed solution.
Prioritises and recommends application configuration and customisation required for the CRM to meet Customer Services Transformation objectives

Information Technology

Coordinates the functional requirements for the councils CRM application and associated support applications (e.g. web, payment, sms and associated technologies).
coordinates CRM testing and test strategies to ensure robustness of the environment, scalability, latency and redundancy quality expectations are met.
Determines hardware (severs, test equipment etc) needs and associated budget requirements

Key Skills and Knowledge

The candidate must have MS Dynamics CRM experience
The candidate must have worked in a local government environment
The candidate must be familiar with integrating CRM applications to other software applications
The candidate would ideally have worked on a customer services transformation project before
The candidate must be able to demonstrate a high level of technical proficiency

Evidence of Experience

Candidates should be able to demonstrate that they have worked on a similar CRM implementation in the past. The candidate should be able to provide an example of a business or requirements document from a past MS Dynamics CRM implementation.

The candidate should be able to provide an example of a technical integration between a back office system and the CRM application and explain any issues that arose during the integration

Interested in this position? Click here to submit details or email info@alpine.eu.com